Post-Visit Satisfaction Survey

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Which department do you have a suggestion for? *

How likely is it that you would recommend Farber Specialty Vehicles to someone similar to you?

Not At All Likely	Likely	Extremely Likely
Not At All LikelyNot At All Likely Not At All Likely	LikelyNot At All Likely Likely	Extremely LikelyNot At All Likely Extremely Likely

Overall, how satisfied or dissatisfied were you with your last visit to Farber?

Very Satisfied	Somewhat Satisfied	Neither Satisfied Nor Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied
Very SatisfiedNot At All Likely Very Satisfied	Somewhat SatisfiedNot At All Likely Somewhat Satisfied	Neither Satisfied Nor DissatisfiedNot At All Likely Neither Satisfied Nor Dissatisfied	Somewhat DissatisfiedNot At All Likely Somewhat Dissatisfied	Very DissatisfiedNot At All Likely Very Dissatisfied

How easy or difficult was it to schedule your appointment at a time that was convenient for you?

Very Easy	Somewhat Easy	Neither Easy Nor Difficult	Somewhat Difficult	Very Difficult
Very EasyNot At All Likely Very Easy	Somewhat EasyNot At All Likely Somewhat Easy	Neither Easy Nor DifficultNot At All Likely Neither Easy Nor Difficult	Somewhat DifficultNot At All Likely Somewhat Difficult	Very DifficultNot At All Likely Very Difficult

In your opinion, how convenient is the location of our offices?

Extremely Convenient	Very Convenient	Somewhat Convenient	Not So Convenient	Not At All Convenient
Extremely ConvenientNot At All Likely Extremely Convenient	Very ConvenientNot At All Likely Very Convenient	Somewhat ConvenientNot At All Likely Somewhat Convenient	Not So ConvenientNot At All Likely Not So Convenient	Not At All ConvenientNot At All Likely Not At All Convenient

Overall, how would you rate the service you received from the staff at Farber?

Excellent	Very Good	Good	Fair	Poor
ExcellentNot At All Likely Excellent	Very GoodNot At All Likely Very Good	GoodNot At All Likely Good	FairNot At All Likely Fair	PoorNot At All Likely Poor

ow comfortable was the lobby and waiting area?

Extremely Comfortable	Very Comfortable	Somewhat Comfortable	Not At All Comfortable	Not Applicable
Extremely ComfortableNot At All Likely Extremely Comfortable	Very ComfortableNot At All Likely Very Comfortable	Somewhat ComfortableNot At All Likely Somewhat Comfortable	Not At All ComfortableNot At All Likely Not At All Comfortable	Not ApplicableNot At All Likely Not Applicable

Did your appointment with Farber start early, late or on time?

Very Early	Somewhat Early	On Time	Somewhat Late	Very Late
Very EarlyNot At All Likely Very Early	Somewhat EarlyNot At All Likely Somewhat Early	On TimeNot At All Likely On Time	Somewhat LateNot At All Likely Somewhat Late	Very LateNot At All Likely Very Late

How well did Farber staff listen to your needs?

Extremely Well	Very Well	Somewhat Well	Not So Well	Not At All Well
Extremely WellNot At All Likely Extremely Well	Very WellNot At All Likely Very Well	Somewhat WellNot At All Likely Somewhat Well	Not So WellNot At All Likely Not So Well	Not At All WellNot At All Likely Not At All Well

How well did Farber Staff answer your questions?

Extremely Well	Very Well	Somewhat Well	Not So Well	Not At All Well
Extremely WellNot At All Likely Extremely Well	Very WellNot At All Likely Very Well	Somewhat WellNot At All Likely Somewhat Well	Not So WellNot At All Likely Not So Well	Not At All WellNot At All Likely Not At All Well

How satisfied or dissatisfied were you with the amount of time Farber spent with you addressing your needs?

Very Satisfied	Somewhat Satisfied	Neither Satisfied Nor Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied
Very SatisfiedNot At All Likely Very Satisfied	Somewhat SatisfiedNot At All Likely Somewhat Satisfied	Neither Satisfied Nor DissatisfiedNot At All Likely Neither Satisfied Nor Dissatisfied	Somewhat DissatisfiedNot At All Likely Somewhat Dissatisfied	Very DissatisfiedNot At All Likely Very Dissatisfied

Is there anything we could have done to improve your last visit? *